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Scituate FACTS: Improving Access to Mental Health Care through Interface
The Town of Scituate has contracted with William James College to offer the Interface Referral Service to residents since September 2014. As of November 30, 2018, 283 Scituate individuals have been helped through Interface. The vast majority of individuals served so far have been adolescents, and most callers found out about the service through Scituate Public Schools. FACTS Co-chair Annmarie Galvin explained, “An overarching goal as a community coalition is to connect more residents to help – for substance use and other behavioral problems, including stress, anxiety, and life changes. Interface is a reliable way to connect people to the counseling and support we all need at one time or another.”
The Scituate FACTS Coalition determined to make more agencies and individuals aware of the free, confidential match service through a recent redesign project. For one thing, there have been very few
callers that learned about the service through their primary care provider, a clear opportunity for improvement. We worked with stakeholders in primary care to update the materials to make them more user-friendly. Elise Crichfield of Cohasset Family Practice was part of the redesign team. She shared, ”As a Nurse Practitioner working in a busy primary care practice, it’s great to be able to give my patients the Interface info to decrease the confusion and intimidating path to finding a mental health provider that suits their needs.”
Based on feedback from referrers and past users of the service, FACTS worked to include more information about how the Interface referral service works onto the information card. The group wanted to add warm photos of people, as opposed to images of the service they were contacting, to encourage help-seeking. Finally, FACTS wanted to create a standalone item, a Rack Card that can be utilized in primary care offices and other locations, in addition to schools. A local graphic designer incorporated these changes to create fresh printed materials.
Scituate High School students previewed the effort in January. Volunteers worked with Scituate FACTS to assemble packages of Altoids mints. A custom tag read “You are stronger than you think” and included healthy coping strategies along with the Interface Helpline information. These were distributed among more than 800 students at school as part of a week-long mental health promotion initiative called Stress Less Laugh More.
Now, FACTS is excited to launch the service to all community members through a new marketing push. Please share online announcements and keep your eyes peeled for new Take One, Flyers and Posters. How the Interface Referral Service works:
- Intake: Plan for 15-20 minutes. When you call, you will be asked to complete a confidential intake. You will be asked for some basic contact information, information about yourself or
your family member, your insurance, and your availability to meet with someone, and general information about what you are concerned about. You may make special requests, such as proximity to home, or gender preference of providers.
- Making a match: INTERFACE will begin to search for a match by utilizing a tailored search process to find the service you have requested. Within a few days, you can expect to hear back with an update on the status of their research.
- Providing matches: Within two weeks (usually less), INTERFACE will provide the following information for one or more counselors/providers: the provider’s name, credentials, location, and phone number. You will make your first appointment directly with the counselor.
- Following-Up: INTERFACE will follow up in a few weeks to see if you have been able to connect with the counselor(s), and if so, how it is going. INTERFACE is committed to supporting you until you feel you have found a successful match.
- Closing a referral: Once you have found a successful match, INTERFACE will close the referral process with you. However, if you need additional support in the future for other referrals or if the match does not work out for some reason, please know that you can always call again.
Beginning this month, new Interface materials will be available at the following locations:
- Scituate Public Schools Counseling Department
- Scituate Pediatrics
- Cohasset Family Practice
- Scituate Social Service Department/Town Social Worker
- Scituate Council on Aging and Board of Health office
- South Shore Hospital Pediatric Emergency Department
- Hingham District Court
- South Shore Peer Recovery Center
Materials will be also available in other locations, such as churches, clinicians, and local businesses.
If you would like printed materials for your organization, please contact Barbara Quinlan at email@example.com.
Our goal is to make a positive impact on the number and type of referrals from Scituate.
For more information, please visit: https://interface.williamjames.edu